Terms & Conditions

We will be happy to accept work from anywhere in world, as long as the output is in English and the customer agrees to payment of the work within seven (7) days of receipt of documentation for customers inside Australia and prior to delivery of work via email for overseas customers. Pickup and delivery costs outside of the Sydney CBD are the responsibility of the customer.
 
If the customer requires a quotation one will be provided on request. If the customer's original requirements change, MPSS reserve the right, after consultation with the client, to amend the original quotation.
 
Work will not be accepted by MPSS without a signed work order form, a copy of which can be found on our website (excluding customers who submit digital transcriptions).
 
The work order form lists details of the work required and any specific requirements such as formatting requirements or attaching precedents to be utilised. Customers who submit digital transcription with a digital work order form will be required to submit their phone number so that a verbal confirmation can be obtained. Signing the work order form indicates the customer's acceptance of MPSS' Terms & Conditions.
 
Please note if a Work Order Form is not submitted with the work when it is collected by MPSS or one of its agents the terms and conditions will still be constituted as having been accepted by the client.
 
Payment can be made by cheque, payable to McMahon's Professional Secretarial Services or by cash upon delivery of work. Payment must be made within seven (7) days of receipt of an account. First time customers will be billed on the day work is delivered, or on an ongoing basis for large orders, all other customers will receive accounts on a monthly basis.
 
We reserve the right to charge interest on overdue amounts at the Supreme Court rate on the outstanding balance from the date the invoice was due until the date payment is made.
 
If a cheque is dishonoured, the customer will be held responsible for all bank charges resulting from the returned cheque.
 
An invoice will be submitted with the completed work. Payment is strictly due 7 days from the date of the invoice.
 
It is the customer's final responsibility for proofreading errors in completed work. MPSS can accept no responsibility for errors submitted to MPSS but MPSS will gladly correct any found by the customer if the work has not yet been completed. If errors are found in the work, they will be rectified free of charge but they must be notified within 24 hours of receipt of completed work. This is limited to mistakes made by MPSS as opposed to further redrafting by the customer. MPSS can not be found liable for errors found in the work and will be liable for the cost of correcting the document only. No further liability will be accepted by MPSS.
 
MPSS is not responsible for the end use of any document produced or edited by us. The customer has the sole responsibility for the appropriate use of any document created by MPSS, including abiding by any copyright laws, plagiarism laws and publishing requirements. MPSS is not responsible for the content of any document supplied to them. MPSS will assume no responsibility for any plagiarised material supplied by a customer and reserves the right to return the work should MPSS become aware of such inappropriate use.
 
MPSS retains the right to reject work from any customer.
 
MPSS would like customers to note that for insurance and safety reasons, we cannot permit personal visits to our premises.
 
Please note that client's documents will be kept for a period of one month unless otherwise advised. All documents are securely destroyed for purposes of privacy and confidentiality.